Terms of Service

Last updated: April 20, 2026

Welcome to ISLA. The terms “we,” “us,” and “our” refer to ISLA. ISLA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you — the customer — with a curated shopping experience (the “Services”). ISLA is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services — including accessing or browsing our store or purchasing products — you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to accurately represent our products in our store. However, colors or product appearance may differ from how they appear on your screen depending on the device and settings you use. We do not warrant that the appearance or quality of any product will meet your expectations or match how it is depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 — Orders

When you place an order, you are making an offer to purchase. ISLA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until ISLA confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as ISLA may be unable to accommodate cancellation requests after an order is accepted. In the event we do not accept, modify, or cancel your order, we will attempt to notify you using the contact information provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be reflected in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices in our store may differ from prices offered in physical stores or third-party retailers. Promotions offered on the Services may be governed by separate terms; in the event of a conflict, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase and payment information for all orders. You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred will be honored by your payment provider; and (iv) you will pay all charges incurred, including applicable shipping and taxes.

Section 5 — Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Section 6 — Returns and Refunds

Our return and refund policy is incorporated into these Terms by reference. Please review our full Return & Refund Policy before placing an order.

Section 7 — Intellectual Property

Our Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof — are owned by ISLA, its affiliates, or licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by ISLA.

ISLA’s names, logos, product and service names, designs, and slogans are trademarks of ISLA or its affiliates or licensors. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, and marks on the Services are the trademarks of their respective owners.

Section 8 — Optional Tools

You may be provided access to third-party tools as part of the Services, which we do not monitor and have no control over. Such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability arising from your use of any optional third-party tools. Any use of such tools is entirely at your own risk and discretion.

We may, in the future, offer new features through the Services. Such new features shall be subject to these Terms.

Section 9 — Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or sites. If you choose to leave the Services to access third-party content, you do so at your own risk. We are not liable for any harm or damages related to your access or use of third-party websites, products, services, or content. Complaints or questions regarding third-party products should be directed to the third party.

Section 10 — Relationship with Shopify

ISLA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ISLA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ISLA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ISLA.

Section 11 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit to the Services may be shared with Shopify and third parties located in other countries in order to provide services to you.

Section 12 — Feedback

If you submit any ideas, suggestions, feedback, reviews, proposals, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

Section 13 — Errors, Inaccuracies and Omissions

There may occasionally be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 14 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

• For any unlawful or malicious purpose;
• To violate any international, federal, state, or local laws or regulations;
• To infringe upon the intellectual property rights of ISLA or others;
• To harass, abuse, harm, defame, or intimidate any person;
• To transmit false or misleading information;
• To send unsolicited advertising, spam, or promotional materials;
• To impersonate or attempt to impersonate any other person or entity;
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services.

In addition, you agree not to:

• Upload or transmit viruses or other malicious code;
• Reproduce, duplicate, copy, sell, or exploit any portion of the Services;
• Collect or track the personal information of others;
• Use any robot, spider, scraping tools, AI-based automated access, or other automated means to access the Services without our prior written consent;
• Interfere with, bypass, or circumvent the security or authorization features of the Services.

We reserve the right to suspend or terminate your account at any time, without notice, for any violation of these Terms.

Section 15 — Agents

15.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct human supervision.

15.2 No Agent may access, use, or interact with Services unless it identifies itself and operates in strict accordance with Section 15.4. No Agent may access the Services if we have requested that it refrain from doing so.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, or interacts with the Services.

15.4 Agents must: (i) identify that the request is from an Agent and disclose the Agent’s name in all HTTP/HTTPS request user-agent strings using the format Agent/[agent name]; (ii) not conceal that interactions are from an Agent by mimicking human behavior or circumventing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or computer; and (iv) not circumvent any measure intended to block, limit, or control Agent access.

Section 16 — Termination

We may terminate this agreement or your access to the Services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, Governing Law, Severability, and Waiver; Entire Agreement.

Section 17 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY ISLA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ISLA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS — OR THOSE OF SHOPIFY AND ITS AFFILIATES — BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless ISLA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, due to or arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defense and settlement of such a claim at your expense but will not settle any claim requiring non-monetary obligations from you without your consent.

Section 20 — Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or the purchase of any product from us — including any question regarding the existence, validity, or termination of these Terms — shall be resolved exclusively through binding individual arbitration, rather than in court.

Waiver of Class Actions. You agree that any arbitration will be conducted on an individual basis only and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Arbitration Process. Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted in Newport News, Virginia, or remotely if both parties agree. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if the claim qualifies. Nothing in this section prevents either party from seeking emergency injunctive relief from a court to prevent irreparable harm.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to hello@islascents.com within 30 days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration.

Section 21 — Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration under Section 20, you and ISLA consent to venue and personal jurisdiction in the courts located in Newport News, Virginia.

Section 22 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of any remaining provisions.

Section 23 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us, constitute the entire agreement between you and ISLA and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, or proposals between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 24 — Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations hereunder without our prior written consent; any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 25 — Headings

Section headings in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

Section 26 — Changes to These Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of or access to the Services following any changes constitutes acceptance of those changes.

Section 27 — Contact Us

Questions about these Terms should be sent to us at hello@islascents.com.

ISLAhello@islascents.comPO Box 22561, Newport News, VA 23609-2561