Return & Refund Policy

Last updated: April 20, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unopened and unused, with the original seal intact, and in its original packaging. You’ll also need your order number or proof of purchase.

Because our products are fragrance-based, we are unable to accept returns on any item that has been opened or used, regardless of the reason.

How to Start a Return

To start a return, contact us at orders@islascents.com. Once your return is accepted, we’ll send you instructions on how and where to send your package.

Return address: ISLA PO Box 22561 Newport News, VA 23609-2561

Items sent back without first requesting a return will not be accepted.

Return Shipping

• Damaged, defective, or incorrect items — We will cover the cost of return shipping and send you a prepaid label.
• All other returns — Return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at orders@islascents.com if your item arrives defective, damaged, or incorrect. We’ll evaluate the issue and make it right as quickly as possible.

Scent Preference

We understand fragrance is personal. If you receive an unopened product and decide the scent isn’t right for you, we’re happy to offer store credit toward a future purchase. Store credit does not expire. Contact us at orders@islascents.com within 30 days of receiving your order to request this.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used products
• Sale items
• Gift cards

Exchanges

The fastest way to get what you want is to return your eligible item and, once the return is accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at orders@islascents.com.